BARBÁN ACEA, Annia Lisbeth; ANÍAS CALDERÓN, Caridad Emma; MALO WALKER, Ricardo. APPLICATION OF ITIL FOR THE AUTOMATION OF THE INCIDENT MANAGEMENT PROCESS AT CUBATEL S.A. Telemática, [S. l.], v. 22, p. 160–169, 2024. Disponível em: https://revistatelematica.cujae.edu.cu/index.php/tele/article/view/637. Acesso em: 16 mar. 2026.