BARBÁN ACEA, A. L.; ANÍAS CALDERÓN, C. E.; MALO WALKER, R. APPLICATION OF ITIL FOR THE AUTOMATION OF THE INCIDENT MANAGEMENT PROCESS AT CUBATEL S.A. Telemática, [S. l.], v. 22, p. 160–169, 2024. Disponível em: https://revistatelematica.cujae.edu.cu/index.php/tele/article/view/637. Acesso em: 7 sep. 2025.